GME FAQ

Can not close due to client being in service

During the time of closing if you encounter an error stating that you can not close until every client has been checked out; it is because there is a ticket that wasn't fully processed. The system will categorize this as a suspended ticket. You will need to finish processing the suspended tickets following the steps below.

Suspended Ticket

1. Go to Ticket Tab

2. Click Suspended Tickets

3. Click Coupon and select Penny Trick to add to ticket

This will deduct 0.01 from the balance 

4. Click card and reduce amount charged by 0.01

5. Check Out

Return to close screen and settle card.